GIVEAWAY: WIN A BYD SEAL GTDRAWS IN 2 DAYSBYDDY Q1 DELIVERIES 986,420FREE SHIPPING ON ORDERS OVER $40K

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Global headquarters

◆ SHENZHEN · HEADQUARTERS

BYD Automotive Group Limited

No. 3009, BYD Road
Pingshan District, Shenzhen 518118
People's Republic of China

Before you write — these usually answer it

Where's my order? Track with your reservation number
Can I change my configuration after reserving? Yes, until build-lock (~14d before)
What's the 7-day return policy? No questions, under 1,000 km
How does installment financing work? Rates, terms, eligibility
Is the Giveaway real? Yes. Here's the full Rules PDF.
Can I invest without buying a vehicle? Yes — Pooled Funds start at $100
Do you ship to my country? 82 currently supported
How do I book a test drive? At-home or in-store, 30-min slots